Digital Model Storage FAQ
What do I get back with my case?
Enclosed in each folder file is a “3SZ” file (3d file) and a printable PDF file. The PDF includes six views of the case in a 1:1 ratio
How will I get my case sent back to me?
You can access all your cases through the 3D.Ortho File Portal
What impression material should I use?
Any material will work. If you use alginate, wrap the impression in a damp towel.
Should I send models or impressions?
We accept both types of records.
What kind of impression tray should I use?
Plastic disposable is recommended. Metal trays interfere with the scanners laser.
Should I send a bite registration? And what kind?
If you send a bite it will only give better results. Any type of bite is accepted.
Can I include photos for my case?
Yes. If you feel the bite may be hard to articulate, emailing/mailing photos will allow for a more accurate results.
What is the cost for the software and setup?
None. The only cost to you is 10-15 minutes of your time for setup and walkthrough.
Can you integrate with our management system?
We can fully integrate with OrthoTrac and Dolphin.
How much space does a case take up on my computer?
Each case takes up 3-6 Megabytes
If I needed a physical model for my case, can you make one for me?
Yes. $17.50 per working model arch and $60.00 per ABO study model set.
How long is my case stored?
Indefinitely
Do you accept other scanners digital files for printing?
Yes. We accept STL files for model fabrication.
Are my files locked or unlocked?
Every case you receive is an unlocked file.
How long will it take to get my case back?
Seven to ten business days is the average turnaround time. If you need a sooner or specific date, specify on the Rx. Please take into account shipping times and weekends.
Will the 3D software work on Macintosh?
No. But a future update will allow it to.
Contact a DynaFlex Rep to learn more about 3D.Ortho model storage: 3Dortho@dynaflex.com or 1-800-489-4020
